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FAQ

General questions:

What is Best Couple company?

What is Russian Brides Affiliate Program?

How much can I earn?

How much does it cost to become an Affiliate?

Does my site qualify  for your Affiliate Programs?

I use traffic from social networks. May I become a participant of your Affiliate program?

What is the difference between Per Lead and Per Each Order Programs?

Is it important where my visitors from and what is the characteristics of the target audience?

Can I earn comissions by referring other webmasters?

Can I earn comissions per registrations?

Can I earn commissions for sales if I will choose Per Lead Program?

My Affiliate Account:

How can I check a number of clicks/registrations/sales completed with my site?

How do I post a banner on my site?

Can I put up your banners on multiple sites?

How do I permanently terminate my affiliate account?

Commissions and payments:

What is Hold and Balance?

What is the minimum amount that I need to earn to receive payment?

When can I expect payment?

What payment options do I have?

How to withdraw money?

I haven’t got commissions mentioned in statistics. What should I do?

Can you combine my commissions if I have more than one affiliate account?

Do I receive commissions in case only if the customer registered at Best-Couple.com during his first log in?

There were 6 customers referred by me and registered at Best Couple, but commissions still not charged. What does it mean “customer registered''? When comissions are paid?

My personal account:

How do I update personal information in my profile?

I forgot my password. What should I do?

How often is my statistics page updated?

How does Russian Brides Affiliate Program track visitors from my site?

Spam:

What promotion methods are allowed to use?

In Offer terms the contextual advertisement of brand is banned, what does this ban mean? 

I logged into my account, but it is blocked. Why?

What is considered spam?

General questions:

What is Best Couple company?

Best Couple company is a worldwide famous leader in international dating sphere since 2008. Best Couple site annually visited by over 2 million of people from all over the world, over 200 letters are sent everyday. We are cooperating with nearly 250 marriage agencies from CIS countries.

What is Russian Brides Affiliate Program?

Russian Brides Affiliate Program is highly-efficient affiliate program, which can be participated by everyone. Program allows webmasters to earn high commissions by promoting Best Couple services.

How much can I earn?

Our affiliate program offers the most high commissions in dating sphere. Partners earning till 50% from their customer’s orders. The amount of your income is not limited. The more traffic you refer to us and the more your customers spend on the site, the more your income will be.

How much does it cost to become an Affiliate?

Participation in Affiliate Program is free. All you need is to register and to place a link to our site or a banner.

Does my site qualify  for your Affiliate Programs?

There are no limits for access to our Programs. As long as you have a site that does not contain or promote violation of moral values, human rights or intellectual property rights ( more detailed see Agreement), you are welcome to become one of our Affiliate Partners.

I use traffic from social networks. May I become a participant of your Affiliate Program?

Yes, sure if it is not a spam case.

What is the difference between Per Lead and Per Each Order Programs?

1. The Per Lead Program allows you to receive commissions for each new customer registration.

2. Participating in Per Each Order Program you will be paid commissions up to 50 % from your customers purchases.

Is it important where my visitors from and what is the characteristics of the target audience?

Per Each Order Program site traffic not limited by us, but please note, that in Per Leads program there are strictly limits on geography and characteristics of the target audience. We remind you that in Per Leads program traffic should match with the next characteristics: Men in age of 35-60 from the next countries – USA, Canada, Great Britain, Ireland, Germany, France, Malta, Austria, Netherlands, South Africa, Belgium, Norway, Sweden, Iceland, Finland, Denmark, Switzerland, Australia, New Zealand, Japan, South Korea, Hong Kong, Mexico, Brazil, Spain, Portugal, Turkey, UAE. 

Can I earn comissions by referring other webmasters?

Yes, our partners can earn additional income by referring a new participants to our program. Promote Russian Brides Affiliate Program and earn up to 10% from income of webmasters referred by you!

Can I earn commissions Per Leads?

Yes, you can choose the Per Lead Program and get $10 for your customers leads on Best Couple. Commissions Per Leads pays to you in case the conversion for the first orders will be not less than 2%.

Can I earn commissions for sales if I will choose Per Lead Program?

No. If you will choose Per Lead Program, you will earn commissions only per your customers leads at Best-Couple.com. But you are able also to participate at the same time in Per Each Order Program and earn commissions with Per Each Order Program from customers referred by you via this program.

My Affiliate Account:

How can I check a number of clicks/leads/sales completed with my site?

Each partner able to look for detailed statistics in his personal account, where detailed statistics of banners displays, leads and sales showed. Look how your income growth online!

How do I post a banner on my site?

For posting a banner on your site, you need to do the following:

1. Sign up to your account;

2. Create the place wherefrom the traffic will come (web site, arbitrage, social networks, doorways, e-mail newsletter, etc.);

3. Create the stream and choose it’s type – banner;

4. Choose banner that you like;

5. Copy banner code and place it on your resource. There is no need to save the banners on your computer.

Can I put up your banners on multiple sites?

Yes, you are welcome to place special links on few other resources. Our system allows us to make statistics from few different traffic resources with the help of adding a new streams. It helps those partners who have few traffic sources to monitor the statistics each of them in one account.  The more promo materials you are placing on different resources, the more you earn!

How do I permanently terminate my affiliate account?

To remove your affiliate account from our database just send us an email with "Delete my account" in the subject field and include your registration email address.

Commissions and payments:

What is Hold and Balance? 

Each profile in system has two accounts: hold and balance. During the work all earnings credited to the hold account. After the traffic is checked up, all earnings transfer from hold to balance account and become available for order the payouts.

What is the minimum amount that I need to earn to receive payment?

At the moment your balance will reach 50 USD, you can receive your payment.

When can I expect payment? 

 Per Each Order and Referral Programs comissions will be transfering from hold to balance when the conversion from registrations for the first orders makes up 2%. After that, funds will be available for order the payment. There are two reasons why money transfer may be impossible:

- minimum sum is less than 50 USD

- payments on account were suspended because of suspicions of cheat or one of the reasons for limits on payments, which are mentioned in the system rules. 

What payment options do I have?

You may receive your money by ordering previously payment through menu ‘Finance – Order payment’, mentioned sum which you would like to receive (should not exceed balance sum). Being that we are cooperating with partners from different countries, using different bank and financial systems, we strive to make our methods of payment suitable and available for our partners, no matter where they are from. We offer to our partners next methods of payment:

Web Money
Bank transfer (temporally unavailable)
Pay Pal

How to withdraw money?

Payments are made through the bank account (temporally unavailable), PayPal and WMZ (Web Money services). To receive the payment you have to mention payment details on PayPal or WMZ in a personal profile and after this make a receipt for withdraw the sum of money in ‘Finance’ menu option. Processing of receipts for making payments performed not more than once a day, every day except the weekends. Please mention that you can withdraw only funds that are on your balance.

I haven’t got commissions mentioned in statistics. What should I do?

In case you have not received your commission, please contact our customer support.

Can you combine my commissions if I have more than one affiliate account?

No, you will have to make an order for payout from each account. But you can place the special links on a few resources within one account. Our system allows us to see the statistics from few different traffic resources with the help of adding a new streams. It allows those Partners who have few traffic sources to monitor the statistics of each of them separately and there is no need to register a new account.

Do I receive commissions in case only if the customer registered at Best-Couple.com during his first log in?

No. Even if your customer will not register at Best Couple at his first visit at the site and will return at the site later, not using your link, he will be added in a system as your customer automatically and you will earn the commissions for his purchases on the site.

There were 6 customers referred by me and registered at Best Couple, but commissions still not charged. What does it mean “customer registered”?When comissions are paid?

It depends with what type of program you referred the customer. If he was referred via Per Leads Program, you will receive commission for him when conversion from registrations for the first orders makes up 2%. If your customer referred via Per Each Order Program, than registration at Best Couple site will be free. In that case we pay the commissions only when customer makes a purchases for reading/sending the letters to the girls, watching the video and for using another paid services of the site. All customers referred by you are stored by the system and you will be paid commission for purchases on Best Couple site. The more purchases your customers will make, the more your income will be!

My personal account:

How do I update personal information in my profile?

For updating contact/personal information, including payment details, you need to:

1).Log in to your account

2). Choose menu “Settings”

3). Make changes

4). Confirm the changes by pressing the button “Save”

I forgot my password. What should I do?

Click on the Forgot Password link or contact our customer support, mentioning following information: your partner’s ID, company name, resource of your traffic. We will contact you certainly.

How often is my statistics page updated?

Statistics page updated everyday. But please mention, that statistics is not updated instantly.

How does Russian Brides Affiliate Program track visitors from my site?

When you sign-up to our program we give you a unique affiliate ID. This ID allows the system to determine the conversions from your traffic and credit your account. If you change the tracking URL and exclude your affiliate ID there is no way to accurately credit your account, and you will not be paid for the traffic that you send.

Spam:

What promotion methods are allowed to use?

Most of our partners promoting Best Couple by placing our promo materials at their resources. Company provide to the partner special HTML code, which allows correctly to monitor the sales and to calculate partner’s commission. This HTML code corresponds with the special links type determined by the Company and will be using for all links from the partners site to the site of the Company. Functioning of special links based on using cookies. System does not monitor the sales in case cookies of user who go on special link are off.
In case if partner’s customer cookies who registered on Company’s site through special link are off, commissions for his purchase will be not charged.

In Offer terms the contextual advertisement of brand is banned, what does this ban mean? 

Ban for contextual advertisement means ban for using a brand name in a key requests.

I logged into my account, but it is blocked. Why?

It is strictly forbidden any methods of spam and fraud. Any account suspected in mentioned above actions, will be deleted immediately. With a purpose of protection our company from fraud actions of partners we are able to take extra measures.
Main reasons for taking extra measures:

1. Your partner’s account was seen with any spam actions.
2. Creating of false accounts
3. High % of chargebacks (5% and more)
4. Other invalid actions

What is considered spam?

Spam is multiple mail sending using the special programs, promotion or other type of messages to people who do not want to receive it. Spam in search engines, news groups and mailing lists are forbidden. Spam is a reason for trial. Moreover, Best Couple will not pay You a commission earned through the Spam. Mailings containing special links, with a prior correspondence is allowed and encouraged.